Returns & Exchanges

At Numi Tea, we take pride in the quality of our organic teas and want you to be completely satisfied with your purchase. If your order arrives damaged or is incorrect, we offer a hassle-free return or replacement process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 30 days of receiving your order, providing your order number and the reason for the return.

• 2.
  Provide Proof of Issue

  For items damaged during transit or defective packaging, please attach a clear photograph of the product to your email for our quality control team to review.

• 3.
  Prepare the Package

  If a physical return is requested, ensure the tea is in its original, unopened packaging and safely secured in a shipping box to prevent further damage.

• 4.
  Receive Refund or Replacement

  Once your request is approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.